What is Certified Pre-Owned?

What is " Certified Pre-Owned "?
Certified Pre-Owned Vehicle include many benefits :
Powertrain Warranty Coverage-
- 7 year / 100,000 mile Ford Certified Pre-Owned Limited Warranty coverage on 29 powertrain components
- 7 year / 100,000 mile Mercury Certified Pre-Owned Limited Warranty coverage on 29 powertrain components

Comprehensive Warranty Coverage-
- 12 month / 12,000 mile Ford Certified Pre-Owned Comprehensive Warranty Coverage
- 12 month / 12,000 mile Mercury Certified Pre-Owned Comprehensive Warranty Coverage
- 6 year / 100,000 mile Lincoln Certified Pre-Owned Limited Warranty Coverage on over 500 components

Other Benefits: Limited Warranties are honored at any Ford, Lincoln dealer in the 50 states and Canada, 172-Point Vehicle inspection for Ford and Mercury vehicles, 200-point vehicle inspection for Lincoln vehicles, Low $100 deductible, 24-Hour Roadside Assistance for full duration of the Limited Warranty, Service loaner coverage (overnight repairs only), $500 trip interruption protection and Destination Assistance, Oil & Filter change completed prior to delivery along with new windshield wiper blades and a full fuel tank


Vehicle Eligibility  
-Current model year, plus previous five model years
-Ford and Mercury vehicles must have no more than 80,000 miles
-Lincoln vehicles must have no more than 60,000 miles
-Vehicles must have no history of the following:
  • Frame, fire, or flood damage, whether repaired or not
  • Branded title
  • Reacquired vehicle
  • Alterations that would void a new car warranty
  • Vehicles originally used as a taxi or police vehicle
  • Hail damaged vehicles may only be certified if the following conditions are met: 1. Vehicle title is not/will not be branded due to the hail damage 2. Repairs to remove hail damage from the vehicle are less than $1,000 in total 3. Hail damage repairs are disclosed to the consumer. Documentation regarding hail damage repairs and consumer discloser must be retained within the vehicle deal jacket. If the vehicle suffers hail damage while in CPO inventory, a dealer may decide to either repair the vehicles within the above guidelines or remove the vehicle from the program via Vehicle Decertification.
Common questions from Customers
Does the warranty stay with the vehicle?
      Yes, the Certified Pre-Owned warranty is fully transferable. If you sell your Certified Pre-Owned vehicle, the remaining Powertrain Limited Warranty and Comprehensive Limited Warranty coverage remains in effect for the new owner and there is no transfer fee required .
Is the limited warranty coverage 100,000 miles plus the current mileage ?
      No. The warranty coverage is for up to a total of 100,000 miles on the odometer or 7 years from the original warranty start date, whichever comes first (6-years from original warranty start date for Lincoln vehicles).
Is the comprehensive warranty coverage 12,000 miles plus the current mileage ?
       Yes. The warranty coverage is for up to a total of 12,000 miles from the mileage on the odometer at the time of sale or 12 months from the date of sale, whichever comes first.
Am I supposed to get a copy of the vehicle inspection checklist ?
       Yes, as part of the vehicle delivery process, your dealership will provide you with the vehicle inspection checklist. This document will include the Vehicle Identification Number (VIN) for your vehicle and will be signed by the Service Technician who performed the vehicle inspection, the Service Manager and the Pre-Owned manager.
How can I get a Vehicle History Report?
      A copy of the vehicle history report will be provided as part of the vehicle delivery process.
Who owned this vehicle before I did?
      Certified Pre-Owned vehicles come from a wide variety of sources. The vehicle could have been obtained by the dealership via a retail trade, from an off-lease customer, or purchased at auction. No matter how the vehicle was acquired, the vehicle must have passed the vehicle inspection process in order to be eligible for this program.
Why aren't all eligible vehicles certified?
      Although eligible in terms of vehicle make, mileage, or model year requirements, not all vehicles may pass the vehicle inspection process. Only those vehicles that pass the inspection process may be certified.
Can I purchase a vehicle and have it certified?
      No. Unlike extended service plans, the certified warranty must be placed on the vehicle by the dealership before offering the vehicle for sale, and therefore the certified warranty cannot be purchased at the time of the vehicle sale.
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